Frequently Asked Questions

How do I know my order was successfully placed?

Once your order is completed, you should receive an order confirmation by email. If you don’t see it, please check your spam or junk folder. If you still can’t find it, contact us at rawaurasky@outlook.com and include the name and email address used at checkout.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We’ll do our best to help, but once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

What payment methods do you accept?

The payment methods currently available to you will be shown at checkout. Available options may vary depending on your location and device.

Why was my payment declined or left pending?

Payments may be declined or delayed by your bank or payment provider for a number of reasons. Please double-check your billing information or contact your payment provider. If you are unsure whether an order was created, contact us before placing a second order.

When will my order be shipped?

Orders are prepared before being handed to the delivery carrier. Current processing information and available shipping options are shown in our Shipping Policy and, where applicable, during checkout.

Do you offer free shipping?

We currently advertise free shipping on qualifying orders of $30 or more. Any destination or order eligibility requirements will be reflected at checkout.

Will I receive tracking information?

When tracking is available for your shipping method, you’ll receive tracking details after your order has been dispatched.

Can I change my shipping address?

Please contact us as soon as possible. If your order has not yet entered processing or been dispatched, we’ll do our best to update the address. Once a parcel has been handed to the carrier, changes may no longer be possible.

What should I do if my parcel is delayed or appears to be lost?

Carrier scans and delivery estimates can occasionally be delayed. If your tracking has not updated for an unusual amount of time or the parcel appears to be lost, contact us with your order number and we’ll help investigate.

Will I have to pay customs duties or import taxes?

Any taxes, duties, or import-related charges that may apply to your destination will be handled as described during checkout and in our Shipping Policy.

Can I return an item?

Eligible returns are handled according to our Return & Refund Policy. Please review the policy before sending anything back and contact us if you need help with your order.

What if my item arrives damaged, defective, or incorrect?

Please contact us as soon as reasonably possible at rawaurasky@outlook.com. Include your order number and clear photos of the item and packaging where helpful so we can review the issue and arrange an appropriate solution.

Do you offer exchanges?

Exchange availability depends on the item and current stock. Contact us with your order number and the item you would like to exchange, and we’ll let you know what options are available.

How will I receive my refund?

Approved refunds are normally returned to the original payment method unless another arrangement is agreed or required by applicable law.

How long does a refund take to appear?

After a refund is issued by us, your bank or payment provider may require additional processing time before it appears in your account.

Are Raw Aura crystals natural?

Please refer to the individual product page for the material description of each piece. Where a product is described as a natural crystal, natural variations in colour, pattern, inclusions, shape, and texture may occur.

Will the crystal I receive look exactly like the photo?

Natural materials are individually unique, so some variation may occur unless a listing specifically states that you will receive the exact piece shown. We aim to represent each product as accurately as possible.

What materials are used in your jewelry?

Materials can vary between designs. Please check the Materials or Product Details information on the individual product page before purchasing.

Why are there small marks, inclusions, or variations in my crystal?

Inclusions, colour zoning, surface texture, and other variations can be part of the natural character of a crystal. Natural variation is not automatically a defect, provided the item remains consistent with its product description.

Will sold-out products be restocked?

Some styles may return while others may be limited. If a product is unavailable, check the product page or follow Raw Aura for future restock and new-arrival updates.

How do I choose the right crystal for me?

There is no single right way to choose. You can explore by zodiac sign, intention, crystal energy, colour, style, or simply choose the piece you naturally feel drawn to.

What do crystal meanings on Raw Aura represent?

Our crystal meanings and energy descriptions are shared as symbolic, cultural, and personal-reflection references. Different traditions and individuals may associate the same crystal with different meanings.

Do I have to choose a crystal that matches my zodiac sign?

Not at all. Zodiac associations are simply one way to explore crystals. You are welcome to choose any piece that feels meaningful or visually appealing to you.

Can crystals guarantee a particular result?

No. Crystal and zodiac content should not be understood as a guarantee of health, financial, relationship, or other outcomes. Raw Aura presents these ideas as inspiration and personal symbolism rather than medical or professional advice.

Can I use more than one crystal together?

Yes. There is no Raw Aura rule requiring you to use only one crystal at a time. Choose combinations based on your personal preference, intention, colour, style, or the meanings that resonate with you.

How should I care for my Raw Aura jewelry?

Handle your jewelry gently and store pieces separately when possible. Avoid unnecessary contact with perfume, cosmetics, household chemicals, and moisture unless the individual product instructions state otherwise.

Should I wear my jewelry in the shower, pool, or while exercising?

As a general precaution, we recommend removing jewelry before showering, swimming, exercising, or activities that expose it to prolonged moisture, chemicals, sweat, or impact.

How should I clean my jewelry?

For general care, gently wipe the piece with a clean, soft, dry cloth after wear. Specific metals and stones may require different care, so always follow any instructions included on the product page.

Can all crystals be cleaned with water?

No. Some minerals can be sensitive to water, salt, chemicals, sunlight, heat, or sudden temperature changes. When in doubt, use a soft dry cloth and check the care information for the specific crystal.

How should I store crystal jewelry?

Store pieces in a dry place away from direct sunlight, moisture, and abrasive surfaces. Keeping items separate can also help reduce scratching and tangling.

Where can I find sizing information?

When an item has size options, the available measurements or sizing guidance will be shown on the product page. Please review them before ordering.

How do I choose the right size?

Measure the relevant area using a flexible measuring tape or another reliable method, then compare your measurement with the size information provided for that product.

Are all pieces adjustable?

No. Adjustability depends on the individual design. Please check the product description rather than assuming a piece can be resized.

What if I am between sizes?

If you are unsure which size to choose, contact us before ordering and tell us which product you are considering. We’ll help you interpret the available sizing information.

Where can I check my order status?

Use the tracking or order-status information provided in your order emails. If your account displays order history, you may also be able to review it after signing in.

I can’t sign in to my account. What should I do?

Use the sign-in or recovery options shown on the account page. Make sure you are using the same email address associated with your customer account.

Can I update my customer information?

Available account details can be managed through your customer account where supported. For information related to an existing order that can no longer be edited online, contact us.

How do I contact Raw Aura about my personal information?

For privacy-related questions or requests, contact us at rawaurasky@outlook.com and review our Privacy Policy for additional information.